IT Support Analyst 3rd Line

2019-07-05 13:15:442019-08-16 Morgan Radley
Job Type Permanent Full Time
Location Barnsley, South Yorkshire
Area Yorkshire, England Barnsley, South Yorkshire
Sector Senior Management & Executive
Salary £30000 - £32000 per annum + Benefits
Start Date ASAP
Job Ref BBBH2695_1562332542
Job Views 39
Description

We now have a great opportunity for an experienced 3rd Line IT Support Project Analyst to join this highly respected retail group at their offices in Barnsley. To be considered for this 3rd Line IT Support Project Analyst role, you must have at least 3 years' experience in a similar project-based role.


This is a chance for you to join a really friendly and productive team of 1st Line, 2nd Line Technicians and work within a team of 4, 3rd line specialists.


As the 3rd Line Support Analyst, you will be part of a strong team that supports their retail outlets across the UK and will initially be working within the Networking & Wi-Fi project

You will service as technical specialist to the network & Wi-Fi project and manage all equipment in the corporate data centres


Provide IT systems escalation calls


You will also assist with the day to day operations and the work & job allocation. Ensuring that calls are managed, allocated, escalated and more importantly resolved within SLA

Provide guidance and coaching to the teams

Ensuring that users receive the highest level of customer service.

Candidates must have at least 3 years' experience in a 3rd line IT Project Support role and whilst this role is based in Barnsley, projects may take you away on overnight stays.


Basic salary will be circa £30,000 - £32,000

Plus extensive benefits that include:


When you join this very successful company as the IT Project Analyst, you will receive a highly competitive starting salary, as well as an excellent range of benefits that will include the following:

  • 25 days holiday
  • Dining and leisure discount card
  • Gym membership discount
  • Childcare vouchers
  • Shopping vouchers
  • Full training & development plan
  • Regular pay and performance reviews
  • A superb discounted car purchasing scheme
  • Incentives & rewards including loyalty and length of service rewards
  • Company pension scheme
  • Life Assurance
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